Customer support

Frequently asked questions

What is your return policy?

Eligible items can be returned within 60 days of delivery. Items must be unused, in their original condition, and returned according to the instructions provided by our support team.

What payment methods do you accept?

Available payment methods are displayed securely during checkout. The exact options can vary by country and device.

Can I change or cancel my order?

Contact us as soon as possible after ordering. We will try to help, but changes may not be possible once processing or shipment has started.

Do you ship internationally?

Shipping availability, charges, and estimated delivery timing for your destination are shown during checkout.

How long does delivery take?

We process orders within 24-72 hours and deliver them within 6-15 days depending on your location, with tracked shipment included for your convenience.

Can I track my order?

Yes. When tracking becomes available, it is sent to the email address used at checkout. You can also use our Track Order page.

What if my item arrives damaged or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging so our support team can review the issue.